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| Complaint Letter |
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The
complaint letter should be written in
the business letter format . When
writing a complaint letter you want to
keep it short and to the point to help
ensure that your letter will be read in
its entirety, if you write a seven page
complaint letter, it's highly unlikely
that someone will sit down and read all
seven pages.
The complaint letter should be addressed
to the customer service/consumer affairs
department or the head office if there
is no customer service department. The
address and contact information of the
customer service department should be
available on the company's products or
website.
Complaint Letter Writing
In the first paragraph you should
identify what the issue is and any
relevant information that you believe is
important. Be sure to include the
following information if it's applicable
to the situation: the date/time of the
issue, location, name of person on duty,
name of product, what the problem was,
your account number, model number,
price, warranty information and
reference number. Be sure to stick with
the facts and avoid putting emotions
into your letter.
The next paragraph should state what you
would like done to resolve the
situation. If you received poor service,
you could request an apology or a
coupon. If a product malfunctioned, you
could request that you could exchange
the product for a new one or request a
refund.
The last paragraph should thank the
reader for the time. You can also throw
in some compliments about something you
liked about their company's product or
service.
You should include your telephone
number/e-mail address after your printed
name so that they can contact you ASAP
if necessary.
Be sure to keep a copy of the letter for
yourself and include photocopies of any
relevant documents and enclose them with
your letter.
A TO Z SAMPLE
LETTERS:
1-100 -
101-200 -
201-300 -
301-400 -
401-500 -
501-600 -
601-700 -
701-800 -
801-900 |
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