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|Reply to Notice of Item Missing from Carton
[NAME, COMPANY AND ADDRESS, ex.
14 Edith Street,
ZIP POST CODE]
Dear [NAME, ex. Tom Atkinson],
Your letter informing us that the [missing item] for your new
[product] was not included in the carton has been brought to
There is a package on its way to you now that includes the
item and a little something extra. This is our way of saying
how sorry we are for having slipped up, and thanking you for
choosing the [name of product].
If I can be of assistance to you in any way in the future,
please call at any time.
Very truly yours