Reprimand
[Date]
[NAME, COMPANY AND ADDRESS, ex.
Tom Atkinson
COMANY Inc.
14 Edith Street,
Hackney West,
ZIP POST CODE]
Dear [NAME, ex. Tom Atkinson],
[Name of customer], one of our customers, called our
office today to inform us that they had been treated in an
extremely discourteous manner by you.
They were referring to a telephone call, which took place on
[date]. They claim that you stated that you were too busy
to find the answer to their question at that time, and you
seemed totally indifferent to his problem.
This is, of course, completely against our policy, which is
to make every attempt to please and keep our customers
content. Without customers, we have no company.
We would like you to find the source of the problem in this
account, call [name] with the information he has requested,
and offer an apology.
Very truly yours,
[YOUR NAME, ex. Tony Montana]
[YOUR NAME, ex. Tony Montana]
[YOUR NAME, ex. Tony Montana]
[YOUR NAME, ex. Tony Montana] |
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