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Apology And Replacement Of Damaged Goods

Apology and Replacement of Damaged Goods


[Date]

[NAME, COMPANY AND ADDRESS, ex.
Tom Atkinson
COMPANY Inc.
14 Edith Street,
Hackney West,
ZIP POST CODE]

Dear [NAME, ex. Tom Atkinson],

It was distressing to learn that the shipment to your firm
last week arrived in bits and pieces. Per your request, a
new shipment left our dock this morning and is scheduled
for afternoon delivery to you on [date]. Please turn over the
damaged goods to the driver at the time of delivery.

I am sorry that this unfortunate incident occurred and
sincerely appreciate your continued patronage.

Very truly yours,

[YOUR NAME, ex. Tony Montana]

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