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Long Reply To Inquiry About Discontinued Model

Long Reply to Inquiry About Discontinued Model


[Date]

[NAME, COMPANY AND ADDRESS, ex.
Tom Atkinson
COMPANY Inc.
14 Edith Street,
Hackney West,
ZIP POST CODE]

Dear [NAME, ex. Tom Atkinson],

Having received your letter regarding your [product
description], we would like to thank you for your kind words
about our products. It is heartwarming to know that [quote
something from their letter].

We only updated our [product] once, and that occurred in
[year]. Therefore, the model you are referring to would have
to be our original style, model [#]. Regretfully, we do not
have any of the discontinued models. We can understand
why it held sentimental value for you. However, you can be
assured that our current model, which is available in finer
department stores and appliance centers, have been made
with the same fine quality to which you have grown
accustomed. You may be surprised to know that it comes
with the same guarantee of workmanship and high quality
that we have been providing since we started business.

We wish we could be of more help to you. Thank you again
for the lovely letter you have written to us.

Very truly yours,

[YOUR NAME, ex. Tony Montana]

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