| | Explanation for Delay of Partial Shipment
[Date]
[NAME, COMPANY AND ADDRESS, ex.
Tom Atkinson
COMANY Inc.
14 Edith Street,
Hackney West,
ZIP POST CODE]
Dear [NAME, ex. Tom Atkinson],
After some investigation, we believe that we have found the
source of the problem that led us to our misunderstanding
on [date].
When we received your purchase order for [quantity, product],
we were unable to fill the order for immediate delivery due to
[explanation for delay in delivery]. Our letter informing you of
this delay and requesting your instructions was mailed to you
on [date]. We did not receive a reply and proceeded to send
a follow-up letter to you on [date].
We have been able to make delivery to you since the [date],
but felt that since you had emphasized "for immediate delivery"
on your purchase order, we should wait for your authorization
before shipping.
I can easily understand why you were so upset with us on
[day] if no one made you aware of our correspondence. We
have always appreciated having you as a customer and hope
that we can continue to provide you with our products in the
future.
Very truly yours,
[YOUR NAME, ex. Tony Montana]
[YOUR NAME, ex. Tony Montana]
[YOUR NAME, ex. Tony Montana]
[YOUR NAME, ex. Tony Montana] |
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