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|Apology for Poor Service Rating on Customer Request
[NAME, COMPANY AND ADDRESS, ex.
14 Edith Street,
ZIP POST CODE]
Dear [NAME, ex. Tom Atkinson],
Thank you for taking the time to fill out our questionnaire
during your stay with us. We do appreciate hearing from
our customers, as their comments are vital for us to
continue improving our accommodations.
The problems that you mentioned have been brought to the
attention of our management. While the lack
of service you experienced is unusual and not the standard
of our company, there is no excuse for a lackadaisical attitude
on the part of any of our employees. We are sorry for the
inconvenience and annoyance this incident caused.
Thank you again for your comments. We hope that you will
give us another chance to serve you.
Yours very truly,