|RETURN PRODUCT ACKNOWLEDGEMENT: EXCHANGE ISSUED
[NAME, COMPANY AND ADDRESS, ex.
14 Edith Street,
ZIP POST CODE]
Dear [NAME, ex. Tom Atkinson],
I am happy to exchange your [OLD PRODUCT, ex. Magnaflux compressor, model 452B] (invoice #[INVOICE NUMBER]) with [NEW PRODUCT, ex. model 542X]. [STATE HOW DIFFERENCE IN PRICE WILL BE HANDLED, ex. Since the 542X is priced $987.62 less than the 452B, I have credited your account in that amount.]
Since your satisfaction is our goal, do not hesitate to call me at XXX-XXXX if I can be of any further assisstance.
[YOUR NAME, ex. Tony Montana]