RETURN PRODUCT ACKNOWLEDGEMENT: DAMAGED GOODS, REPLACEMENT SENT
[Date]
[NAME, COMPANY AND ADDRESS, ex.
Tom Atkinson
COMANY Inc.
14 Edith Street,
Hackney West,
ZIP POST CODE]
Dear [NAME, ex. Tom Atkinson],
I understand that your [PRODUCT, ex. Magnaflux compressor] (invoice #[INVOICE NUMBER]) was delivered in an unacceptable condition. I will immediately ship to you a replacement. {STATE INCENTIVE, ex. Since I am embarrassed by this matter, I will discount the replacement order by 5%. The difference will be credited to your account}
Call me at XXX-XXXX if I may be of any other assistance.
Sincerely,
[YOUR NAME, ex. Tony Montana]
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