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Warning: Example One: Bad Behavior


To: [NAME, ex. Tom Atkinson]


Date: [DATE, ex. July 5, 1998]

Subject: [NATURE OF BAD BEHAVIOR, ex. Customer Complaints]

We value your work with us as an employee, and we hope we can continue procuring your services on mutually-beneficial terms. As we discussed on [DATE, ex. June 10, 1998], the company greatly values [VALUE VIOLATED, ex. customer relations]. Since I personally know you to be a conscientious, courteous and friendly individual, it came as a surprise to me to hear [NATURE/CIRCUMSTANCE OF BAD BEHAVIOR, ex. of the incident yesterday; Mrs. Johnson, one of our largest customers, had complained of rudeness on your part.]

I understand that the nature of work these days is often frustrating. However, as you know, we simply canít afford [RESULT OF BAD BEHAVIOR, ex. to have dissatisfied customers]. Nonetheless, [NAME, ex. John], I am confident that this is merely an extraordinary circumstance, which is not in accord with your friendly character. I cite your past history of exceptional performance as proof.

Please contact me if there is something I can do for you.

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