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APOLOGY TO CUSTOMER FOR BILLING ERROR: CHARGED TOO MUCH, CUSTOMER HAS NOT NOTICED

[Date]


[NAME, COMPANY AND ADDRESS, ex.
Tom Atkinson
COMANY Inc.
14 Edith Street,
Hackney West,
ZIP POST CODE]

Dear [NAME, ex. Tom Atkinson],

Since we value your business greatly, I have been inspecting our invoices to ensure that we have made no errors. Unfortunately, however, I have uncovered an error on invoice #[STATE INVOICE NUMBER]. Please accept my apologies for over-billing you by $[AMOUNT].

I will immediately nullify that invoice ( [STATE INVOICE NUMBER, ex. #A423F] ) and issue you a correct one, as follows:

[LIST NEW INVOICE DETAILS, ex.
    5 Magnaflux compressors @ $4,000         $20,000
    Tax @ 5%                     1,000
    Total                        $21,000]

Let me assure you that I will personally inspect our invoices to you in the future to ensure that there will be no further errors. Feel free to contact me at XXX-XXXX if there are any other issues you wish me to address.

Sincerely,


[YOUR NAME, ex. Tony Montana]
 

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